![]() I strive to provide Excellent service or 5-star service. Note: This is not my final answer. Please let me know if that didn't work, so we can continue troubleshooting. ![]() If you don't see it and if your Mac booted into macOS Utilites screen, then let me know. ![]() Click "Forgot all passwords" and follow the onscreen instructions to reset the password ***** your Apple ID. This will boot your Mac to the "macOS Utilities” menu. Then press the power button to turn it on, but keep holding down the Power button until it boots into the recovery or macOS Utilities screen. Turn off your Mac by holding down the Power/Touch ID button for 5-10 seconds. If not, then follow the steps below to reset the password ***** the macOS Utilities screen. First, enter some incorrect passwords on the screen and see if it lets you reset the password ***** your Apple ID. Thank you very much for your patience! You can reset the password ***** booting into the macOS Utilities screen.
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